IS SHIPPING FREE?
Shipping is free WORLDWIDE on all items for a limited time only.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the different international warehouses, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 4-14 days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 5-20 days (varies from product to product) due to distance travelling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
If the package is showing as delivered but not received by you or if it’s been stolen from your mailbox/front door, then we’re not responsible for that loss. You can ask the courier company to provide proof of loss to retrieve your package (the contact number and tracking number of the post office will be provided to you).
Please see our refund and return policy for when these might be applicable to shipping situations.
WHAT IS INSURED + PRIORITY SHIPPING?
INSURED + PRIORITY Shipping option is available at charges subject to change or vary. Insured + Priority Shipping provides priority fulfillment on orders in queue and provides with international tracking number followed by local delivery service’s tracking number. Priority fulfillment and priority shipping are one of the major features of this option. Return shipping is not included with this shipping method.
For returning packages, GooFuu is not liable to provide you a return label for any product; but return charges will be reimbursed by generating store credit for a specific customer. For further questions or concerns, we’d request you to reach out at support@goofuu.com. We’d be more than happy to assist you on any matter regarding your order.